Right of Withdrawal
Revocation instruction / right of revocation
The customer has the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which the customer or a third party designated by him, who is not the carrier, has or has taken possession of the last product.
In order to exercise his / her right of withdrawal, the customer must inform: Institut für Auslandsbeziehungen, Charlottenplatz 17, D-70173 Stuttgart, phone +49/711/22250, Fax +49/711/2264346, shop(at)ifa.de of his / her decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, a facsimile or an e-mail). The customer can use the enclosed revocation form, but this is not required.
In order to comply with the revocation period, it is sufficient that the customer sends the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If the customer revokes this agreement, the ifa shall indemnify the purchaser for all payments received by him / her, including the costs of delivery (except for the additional costs resulting from the customer's selecting another type of delivery other than the least expensive standard delivery offered by the ifa), immediately and at the latest within fourteen days from the date on which the notification of the revocation of this contract was received by the ifa. For this repayment, the ifa uses the same payment methods as the customer used in the original transaction, unless this has been expressly agreed otherwise with the customer. In no case will the customer be charged for these repayment fees. The ifa can refuse the repayment until it has recovered the goods or until the customer proves that he / she has returned the goods, whichever is earlier. The customer shall immediately return the goods or return them to the ifa within a period of at least fourteen days from the date on which he / she informs the ifa of the revocation of this contract. The deadline is respected if the customer sends the goods before the end of the deadline of fourteen days. The customer bears the direct costs of returning the goods. He / she must only pay for a possible loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the properties, characteristics and functioning of the goods.