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Terms and Conditions

General Terms and Conditions of the ifa (Institut für Auslandsbeziehungen e.V.)


The order is executed by the ifa (Institut für Auslandsbeziehungen e.V.) on the basis of the following general terms and conditions. The ifa supplies only consumers within the meaning of § 13 of the German Civil Code (BGB).

§ 1 Contract conclusion

The order constitutes an offer to the ifa to conclude a purchase contract. Upon receipt of the order, the ifa sends a confirmation e-mail to inform the customer about the receipt of the order and to confirm the details of the order. This acknowledgment of receipt does not constitute acceptance of the offer yet. The customer can correct an input error in the order by no clicking on the “confirm purchase” button, but instead clicking on the previous pages in the browser and in the respective input window to edit the details of the order such as the order quantity, shipping address, shipping method, etc. The "shopping basket" symbol also allows the customer to return to the beginning of the order at any time. A purchase contract only comes into existence when the ifa sends the ordered goods to the customer and confirms the shipment with another e-mail (confirmation of shipment). Goods which are not listed in the shipping confirmation do not constitute a purchase contract. The ifa recommends that the customer check the confirmation e-mail or any other confirmation of the content of the concluded purchase contract for possible deviations to his / her order. Any inconsistencies should be reported to the ifa as soon as possible in order to avoid unnecessary processing. If the customer finds any inconsistencies between the delivery and the order, he or she should not open the goods any further, but return them to the address stated on the delivery note. An indication of which deviation is present would help ifa’s processing. The contract language is German. The Institut für Auslandsbeziehungen e.V. stores the contract text, which the customer can request to receive at any time. The customer also has the possibility to print out the contract text at the end of the ordering process via the use of the print function in the browser.

§ 2 Delivery

Delivery is to the address given by the customer. The customer bears the costs for postage and shipping. In case of delivery abroad, the customer has to pay additional taxes and duties. The ifa is entitled to make partial deliveries if this is reasonable for the customer, taking into account his / her interests.

§ 3 Prices

Books are price-bound. The selling prices can therefore be changed by the publishers. The sales price is calculated exclusively according to the prices valid on the date of conclusion of the contract. If the price has changed by this time compared to the time of the order, the ifa will offer a purchase contract at the changed price which the customer can accept or reject. The ifa will inform the customer(s) separately. There is no minimum order value.

§ 4 Payment / Due date / Default

The invoice amount is payable immediately. Cash on delivery is not permitted. Book retailers’ discounts are not granted. The payment must be made free of charge for the payee by transfer to the account of the “Institut für Auslandsbeziehungen” at the Baden-Württemberg Bank, IBAN: DE73600501010002064745, BIC: SOLADEST600. Credit card fees (currently 3,5 % of the total amount) must be defrayed by the buyer. If the buyer is in default of payment, the ifa can demand the statutory interest rate of 5% above the base interest rate during the delay. Claims for further damage are not excluded. The goods remain the property of the ifa until complete payment is effected.

§ 5 False or incorrect delivery

In case of defective or not ordered goods, we kindly ask you to return the goods to the Institut für Auslandsbeziehungen, Charlottenplatz 17, 70173 Stuttgart. Please indicate the reason for the return or the exact specification of the wrongly delivered title(s) in order to facilitate processing. Similarly, please attach a copy of the invoice for the purpose of allocation. Authorised complaints will be fulfilled by the ifa within a reasonable period. If the ifa is not able to carry out performance within this reasonable period of time, or declines to do so in advance (for example, if the goods are sold out), the customer can assert the claims stipulated by law.

§ 6 Liability

The ifa is liable without limitation for damages resulting from injury to life, limb or health, as well as for the infringement of rights which the customer is entitled to in accordance with the content and purpose of the contract, or which are assured by the proper execution of the contract and which the customer relies on regularly, and may rely on regularly, (cardinal obligations). Otherwise, the ifa is only liable for cases of intent or gross negligence. In the event of a slightly negligent breach of a contractual principal obligation, the ifa shall only be liable for typically foreseeable loss insofar as the amount thereof does not exceed the purchase price of the goods.

§ 7 Data protection

Without prejudice to the customer's consent to the processing, storage and use of the customer's electronic data, the ifa is exclusively entitled to comply with the provisions of the applicable data protection laws. Without the customer's consent, the ifa will only use his or her personal data to process the order. In particular, no data will be transferred to third parties, with the exception of the persons involved in the contract processing (e.g. payment service providers and shipping companies).

Your data will be stored and processed in the name and on behalf of the ifa (Institut für Auslandsbeziehungen) Charlottenplatz 17 D-70173 Stuttgart Responsible and Secretary General: Ronald Grätz You can contact our data protection officer at the above-mentioned postal address or by e-mail at

§ 8 Warranty

If the customer is a consumer, the warranty period for used articles is one year. In addition, the statutory provisions apply. We are not responsible for warranty claims from manufacturers.

§ 9 Revocation instruction / right of revocation

The customer has the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which the customer or a third party designated by him, who is not the carrier, has or has taken possession of the last product.

In order to exercise his / her right of withdrawal, the customer must inform: Institut für Auslandsbeziehungen, Charlottenplatz 17, D-70173 Stuttgart, phone +49/711/22250, Fax +49/711/2264346, shop(at) of his / her decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, a facsimile or an e-mail). The customer can use the enclosed revocation form, but this is not required.

In order to comply with the revocation period, it is sufficient that the customer sends the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If the customer revokes this agreement, the ifa shall indemnify the purchaser for all payments received by him / her, including the costs of delivery (except for the additional costs resulting from the customer's selecting another type of delivery other than the least expensive standard delivery offered by the ifa), immediately and at the latest within fourteen days from the date on which the notification of the revocation of this contract was received by the ifa. For this repayment, the ifa uses the same payment methods as the customer used in the original transaction, unless this has been expressly agreed otherwise with the customer. In no case will the customer be charged for these repayment fees. The ifa can refuse the repayment until it has recovered the goods or until the customer proves that he / she has returned the goods, whichever is earlier. The customer shall immediately return the goods or return them to the ifa within a period of at least fourteen days from the date on which he / she informs the ifa of the revocation of this contract. The deadline is respected if the customer sends the goods before the end of the deadline of fourteen days. The customer bears the direct costs of returning the goods. He / she must only pay for a possible loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the properties, characteristics and functioning of the goods.

§ 10 Severability clause

Should one of the above clauses of this contract be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. Instead of the ineffective provisions, the legal regulation applies.

* incl. tax, plus shipping